Shipping Policy

Where we ship

We currently ship within the United States. Orders are fulfilled from our US fulfilment partner's warehouse.

Processing and delivery times

Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays). Standard delivery typically takes 3–7 business days after dispatch. You will receive a tracking number by email when your order ships.

Shipping rates

Free standard shipping on orders over $100. For orders under $100, the shipping rate is calculated at checkout based on weight and destination.

Address accuracy

Please check your shipping address carefully. We cannot be responsible for orders delivered to an incorrect address supplied at checkout. If a package is returned to us as undeliverable, we will contact you to arrange reshipment; a reshipping fee may apply.

Lost or delayed packages

If tracking shows no movement for 7 business days, or your package is marked delivered but has not arrived within 2 days, email us at drisalguez@organicwell.net with your order number and we will open a carrier investigation and, where appropriate, reship or refund.

Heat and storage

Supplements are shipped in sealed, protective packaging. On arrival, store products in a cool, dry place as directed on the label.