Refund policy

Last updated: August 23, 2026

We want you to feel good about every order. If a product is not right for you, this policy explains how returns, refunds, and replacements work.

30-day satisfaction guarantee

You may request a refund within 30 days of the delivery date. Because our products are supplements and skincare, you can request this refund even if the item has been opened and partly used, so you can try it in good faith. We simply ask that you contact us and follow the steps below.

How to start a return or refund

Email support@organicwell.net with your order number and the reason for the return. We reply within 2 business days with instructions. Please do not send items back before you hear from us, since some returns do not need to be shipped back.

Refund method and timing

Approved refunds are issued to your original payment method. After we approve your request, please allow 5 to 10 business days for the refund to appear, depending on your bank or card issuer. Original shipping charges are not refundable unless the return is the result of our error.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with a photo of the item and packaging. We will send a free replacement or issue a full refund, including any shipping you paid, at no cost to you.

Return shipping

When a physical return is required, you are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend a tracked method, since we cannot process a refund for an item we do not receive.

Exchanges

The fastest way to exchange an item is to request a refund for the original order and place a new order for the product you want.

Items that cannot be refunded
Orders reported more than 30 days after delivery.
Gift cards and items marked final sale.
Products damaged through misuse after delivery.
Chargebacks

If you have any problem with an order, please contact us first. We will almost always resolve it faster than a bank dispute. Filing a chargeback without contacting us may delay resolution.

Contact

[Legal entity name], [Business mailing address]. Email support@organicwell.net.